Welcome to Lansbury Worthington
The firm dates from 1996 when Ben Lansbury set up in practice on his own. He was soon joined by others, including Charles Worthington in 1999. In 2002 the firm became Lansbury Worthington Solicitors. Both Ben Lansbury and Charles Worthington have many years of experience handling personal injury claims.We are regulated by the Law Society and we possess a Legal Services Commission franchise for handling personal injury claims, which means we have been approved by the Legal Services Commission as being able to provide you with a quality service in this field.
The partner/solicitor/legal executive/other [delete as appropriate] handling your claim is:[name of fee earner in bold print] he/she is [status within firm and qualifications if relevant]. If for any reason [name of fee earner] is unavailable, please ask for her/his assistant who will be pleased to take a message or to do what s/he can to help you.
We shall try to avoid changing the person handling your claim, where possible but if this becomes necessary, we shall inform you of the name of the individual who will take over the care of your case promptly.
The supervising partner is: Charles Worthington.
Our opening hours are: 9:30am – 5:30pm.
The office that will handle your claim is at: 5 King Street Cloisters, Clifton Walk, Hammersmith, London, W6 0GY. We have ground floor access for disabled clients, and where it is impracticable to visit our office we can arrange for a home visit. Please see our website for a map showing how to find us.
Contact details:
Tel: 020 8563 9797
Fax: 020 8563 9798
e-mail: info@lansbury-worthington.co.uk
website: www.lansbury-worthington.co.uk
Our service
We are committed to providing legal services of the highest standard. Our policy is to investigate and pursue your claim as quickly and efficiently as possible.We recognise that many people perceive lawyers as being inaccessible and remote. Our aim is to ensure that our lawyers are readily accessible.
In our communications, we shall endeavour to:
- reply to letters within three working days
- attempt to deal with telephone calls immediately
- respond to all routine telephone messages within 24 hours
Our advice:
Uncertainties about the cost of proceedings; the time scale involved, the risk and consequences of failure are often major concerns for many potential clients. Our policy is to address these issues at the outset.Upon first being consulted we shall write to you to:
- confirm your instructions
- summarise the advice we have given to you at our meeting
- indicate what action should be taken
- assess the prospects of achieving our goals
- outline the time scale involved
- estimate the likely cost of your claim and how our costs are calculated
- advise you about your options for funding the claim
- advise you about insurance cover against your opponents legal costs
- tell you what steps you need to take
During the conduct of your claim we shall:
- report any significant developments and advise generally
- forward copies of important correspondence to you
- advise you about important documents, such as consultant’s reports or Court documents
- explain the meaning and significance of any expert evidence
- review the value of your claim regularly
- monitor the prospects of your claim succeeding
- report any offers of settlement or payments into court and advise on the consequences thereof
- inform you of any change in personnel dealing with your claim
- explain any delays that may or have occurred
- monitor the costs of the claim and explain any change to the initial estimate
- inform you if we need to incur any significant expenditure, such as appointing an expert or instructing a barrister, and where appropriate discuss the choice with you
At the conclusion of your claim
- account to you for any outstanding money
- advise you of any consequences arising out of the award or settlement
- submit our fee note (where appropriate) for payment promptly
- return any papers or property to you following payment
- invite your comments on our service
Your co-operation
We find that our service is most effective when a working partnership is established with our clients. This is why we place great emphasis on agreeing and setting out our common objectives at the earliest opportunity. However, we are dependent upon you for much important information, which we require in order to secure the best possible outcome.You can help us by:
- giving us clear and full instructions
- responding to our letters as quickly as possible
- providing us with all relevant documents and information, at the outset
- keeping in regular touch
- writing to us rather than telephoning, unless it is urgent
- trying to restrict your telephone calls to the afternoons, unless this is inconvenient
- quoting our reference clearly in all correspondence
- informing us of any specific matters that are urgent as soon as possible
Please remember that time spent advising and assisting you (as opposed to taking necessary steps to pursue your claim) may not be recoverable from your opponent even in the event of a successful outcome of your claim. Accordingly we shall try to limit our solicitor client correspondence and appointments where possible to minimise any shortfall in costs recovered.
Please also note that the Courts are becoming increasingly strict in enforcing prompt compliance with Court directions for the disclosure of documents, exchange of written statements and other evidence. Accordingly you could be penalised with an order for costs or be otherwise prejudiced within the proceedings (by being prevented from relying on evidence disclosed late) if you do not respond to correspondence promptly.
Complaints procedure
Most businesses encounter problems that can effect the quality of their service from time to time. If you are dissatisfied with our service we want to know immediately. We shall look into your complaint promptly and thoroughly and do what we can to resolve the problem as quickly as possible.Should you wish to make a complaint:
- Please inform the person handling your case of your concerns, first.
- If matters are not resolved to your satisfaction then please contact Ben Lansbury, our client care partner, who will do what he can to put matters right. It might help to put your concerns into writing at this stage, in which case we would ask you to list your complaints and set out what you want us to do. The supervising partner will then respond in writing, acknowledging the complaint, confirming any matters discussed and agreed upon, and advising you of the action taken and any action proposed.
